Unika Living Privacy Policy - Users and Customers

Last update: 08 / 13 / 2026

1. DATA CONTROLLER

The controller of the personal data collected through the website www.unikaliving.com, the online store, and the associated B2C services and channels is:

MASTER SOFA HOME, S.L.

Tax ID (CIF): B06981492
Address: C/ Segadores 54, 13170 Miguelturra, Ciudad Real, Spain
Phone: 926 240 646
Email: [email protected]
Website: www.unikaliving.com

Hereinafter, UNIKA LIVING, UNIKA, or the Controller.

For any questions regarding the processing of personal data or to exercise the rights recognized by applicable regulations, you may contact us using the details provided above.

2. SCOPE OF APPLICATION

This Privacy Policy provides information regarding the processing of personal data of individuals who interact with UNIKA LIVING through its B2C channels, including, but not limited to:

Browsing and using the website.
The online store.
Creating a customer account.
Making purchases.
Managing orders, deliveries, returns, and warranties.
Contact forms.
Information requests.
Customer support.
Subscription to commercial communications and newsletters.
Requests for product availability alerts.
Interactions carried out through UNIKA LIVING's digital channels.

Specific processing related to professional clients, distributors, architects, interior designers, or other B2B users is governed by the documentation corresponding to such activity.

Processing carried out in physical establishments may be subject to specific information provided at those locations.

3. WHAT PERSONAL DATA DO WE PROCESS?

Depending on the relationship we have with you and the services you use, we may process different categories of personal data.

3.1. Identifying data

We may process data such as:

Full name.
Customer identifier.
Data necessary to identify your account.

3.2. Contact data

We may process:

Email address.
Phone number.
Postal address.
Delivery address.
Billing address, when applicable.

3.3. Data related to orders and purchases

We may process information regarding:

Purchased products.
Order number and characteristics.
Delivery address.
Billing-related information.
Incidents.
Returns.
Warranties.
Communications related to the purchase.

3.4. Data related to customer support

We may process the data you provide when you contact us, including the content of communications, inquiries, requests, and incidents.

3.5. Browsing data

When you browse our website, we may process certain technical and browsing data, including, when applicable, online identifiers, information regarding the device used, and data related to your interaction with the website.

Data processing carried out via cookies and similar technologies will be performed in accordance with our Cookie Policy and, when necessary, with your consent.

3.6. Data related to marketing

When there is a legal basis that allows it, we may process information related to:

Subscriptions.
Communication preferences.
Interaction with our communications.
Products or content of interest.
Interactions with our digital channels.

3.7. Data provided voluntarily

We may also process any personal information you choose to provide us voluntarily when you contact us or use our services.

4. HOW DO WE OBTAIN YOUR DATA?

We may obtain your personal data in the following ways:

4.1. Directly from you

When:

You create an account.
You make a purchase.
You complete a form.
You subscribe to our newsletter.
You request information.
You contact our customer support service.
You request an availability alert.
You provide us with information through any other enabled channel.

4.2. Automatically

When you browse our website, we may collect certain technical and browsing data through cookies and similar technologies.

Technologies that require consent will be used in accordance with the preferences you have selected.

4.3. Through providers or third parties

In certain cases, we may receive information necessary for the provision of a service through providers involved in the corresponding operation, within the limits established by applicable regulations.

5. PURPOSES OF PROCESSING

UNIKA LIVING will process your personal data for the purposes described below.

5.1. Customer account management

If you create a customer account, we may use your data to:

Create and manage your account.
Allow access to available features.
Manage your data.
Provide information regarding your orders.
Facilitate future purchases.

Legal basis: performance of the contract or application of pre-contractual measures requested by the data subject.

5.2. Management and execution of purchases

When you make a purchase, we will process your data to:

Process the order.
Manage payment.
Prepare and deliver the products.
Send you order-related communications.
Manage incidents.
Manage returns.
Manage warranties.
Provide services associated with the purchase.

Legal basis: performance of the sales contract.

Certain processing may be necessary to comply with legal obligations.

5.3. Payment management

To complete purchases, we may process the data necessary to manage the payment methods available in the store.

Currently, the following may be available, among others:

Credit cards.
Apple Pay.
Google Pay.
Bank transfer.

When specialized payment service providers are involved, they may process certain personal data in accordance with their own policies and the role they perform in the operation.

Legal basis: performance of the contract and, where applicable, compliance with legal obligations.

5.4. Delivery management

We will use the data necessary to prepare and manage the delivery of the purchased products.

Currently, UNIKA LIVING may carry out deliveries using its own means.

The data may be used to:

Prepare the delivery.
Coordinate the delivery.
Contact you.
Manage incidents.
Verify delivery.

Legal basis: performance of the contract.

5.5. Customer support

We may process your data when you contact us via:

Email.
Phone.
Contact forms.
Other channels enabled by UNIKA LIVING.

The purpose will be:

To respond to your inquiries.
To manage requests.
To resolve incidents.
To provide information about our products.
To track requests.
To provide assistance related to purchases or services.

Legal basis: performance of pre-contractual or contractual measures when the inquiry is related to a purchase or potential purchase.

In other cases, UNIKA LIVING's legitimate interest in properly managing the requests received may be applicable.

6. CONTACT FORMS

When you use a contact form, we will process the data necessary to manage and respond to your request.

Data provided through a contact form will not be used to send you commercial communications when there is no legal basis that permits it.

When necessary, specific consent for sending commercial communications will be requested.

7. NEWSLETTER AND COMMERCIAL COMMUNICATIONS

When you subscribe to our newsletter or provide the corresponding consent, we may use your contact details to send you commercial communications related to:

Products.
Collections.
New arrivals.
Promotions.
Content.
Events.
News.
Other UNIKA LIVING updates.

Legal basis: consent.

You may withdraw your consent at any time and free of charge.

Each commercial communication will include a simple mechanism to stop receiving such communications.

The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8. CRM AND CUSTOMER RELATIONSHIP MANAGEMENT

UNIKA LIVING uses Klaviyo as a CRM and communication management tool.

We may use this tool to manage information related to customers, contacts, and subscribers, as well as to organize and manage certain communications and interactions.

When Klaviyo processes personal data on behalf of UNIKA LIVING, such processing will be carried out in accordance with the corresponding data processing agreement and the instructions of UNIKA LIVING.

9. PRODUCT AVAILABILITY NOTIFICATIONS

UNIKA LIVING has its own functionality for requesting notifications when certain products become available again.

When you request this service, we may process the necessary data to send you the corresponding notification, including, where applicable, your email address and information regarding the requested product.

Legal basis: performance of the request made by the data subject and/or consent, depending on the specific configuration of the functionality.

Requesting an availability notification does not necessarily imply subscription to general commercial communications.

When data is to be used subsequently for marketing purposes, an independent legal basis will be required when required by regulation.

10. CATALOGS

Currently, the catalog download functionality does not constitute an operational mechanism for collecting personal data.

In the future, UNIKA LIVING may enable functionalities through which an email address is requested to facilitate access to or download of certain catalogs.

When such functionality is activated, the corresponding data protection information will be provided before the data is collected.

Requesting a catalog will not in itself imply subscription to commercial communications.

11. ANALYTICS AND WEBSITE IMPROVEMENT

UNIKA LIVING may use analytics tools to understand how the website is used, detect potential problems, improve its operation, and optimize the user experience.

Tools used or planned may include:

Google Analytics.
Microsoft Clarity.

These tools may involve the use of cookies or other similar technologies.

When processing requires consent, the corresponding technologies will be used only after obtaining such consent.

Specific information regarding these technologies can be found in our Cookie Policy.

Legal basis: consent, when necessary.

12. ADVERTISING AND CAMPAIGN MEASUREMENT

UNIKA LIVING may use advertising and measurement tools to understand the performance of its advertising campaigns and measure certain actions taken by users.

Tools used or planned may include:

Google Ads.
Meta Pixel.

These tools may involve the processing of online identifiers and the use of cookies or other similar technologies.

When necessary, these technologies will be subject to user consent.

Legal basis: consent, when necessary.

Detailed information on these technologies is provided in the Cookie Policy.

13. GOOGLE TAG MANAGER

UNIKA LIVING uses Google Tag Manager as a tool to manage certain tags and technologies incorporated into the website.

Google Tag Manager acts as a technical tag management tool.

The use of Google Tag Manager does not mean that all technologies managed through this tool are necessarily required or exempt from consent.

Tags intended for analytics, advertising, or marketing purposes that require consent will be subject to the user's privacy preferences.

14. LEGAL BASES FOR PROCESSING

Depending on the specific purpose, UNIKA LIVING may process your personal data on the following legal bases:

PURPOSE	LEGAL BASIS
Account creation and management	Performance of contract
Order management	Performance of contract
Delivery of products	Performance of contract
Payment management	Performance of contract and/or legal obligation
Customer service	Contractual performance, pre-contractual measures, or legitimate interest
Tax and accounting obligations	Compliance with legal obligation
Fraud prevention	Legitimate interest and/or legal obligation
Newsletter	Consent
Commercial communications	Consent or legally applicable legal basis
Google Analytics	Consent, when necessary
Microsoft Clarity	Consent, when necessary
Google Ads	Consent, when necessary
Meta Pixel	Consent, when necessary
Availability notifications	Request by data subject and/or consent

The specific legal basis may vary depending on the specific circumstances of each processing operation.

15. DATA RECIPIENTS

Your personal data may be processed by providers that provide services necessary for the operation of UNIKA LIVING and the provision of contracted services.

Such providers may include:

Shopify, as e-commerce platform provider.
Payment service providers.
Klaviyo, for CRM and communications.
Technology providers necessary for the functioning of the website.
Analytics providers.
Advertising and measurement providers.
Other providers necessary for the provision of services.

We may also communicate personal data when there is a legal obligation or when necessary for the exercise or defense of legal claims.

In these cases, recipients may include, among others:

Public Administrations.
Regulatory bodies.
Courts and Tribunals.
Security Forces and Agencies.
Other legally competent bodies.

UNIKA LIVING does not sell the personal data of its customers.

16. SHOPIFY

The UNIKA LIVING online store uses Shopify as an e-commerce technology platform.

Shopify provides services related to the operation of the online store and may process personal information based on the services provided and its involvement in each processing operation.

Personal data will be processed in accordance with the store's settings, contracted services, and applicable agreements between UNIKA LIVING and its providers.

17. INTERNATIONAL TRANSFERS

Some of the technology providers used by UNIKA LIVING may be established outside the European Economic Area or provide services from third countries.

When international transfers of personal data occur, UNIKA LIVING will apply the guarantees provided for in data protection regulations.

These guarantees may include, where appropriate:

Adequacy decisions.
The EU-U.S. Data Privacy Framework.
Standard contractual clauses.
Other appropriate guarantees recognized by applicable regulations.

Specific information regarding the providers and mechanisms used for international transfers will be kept updated in UNIKA LIVING's internal data protection documentation.

18. RETENTION PERIOD

UNIKA LIVING will retain personal data for the time necessary to fulfill the purpose for which it was collected.

When there is a contractual relationship, data may be retained while said relationship remains in force and, subsequently, for the periods necessary to:

Comply with legal obligations.
Address potential liabilities.
Formulate, exercise, or defend claims.

Data used for commercial communications will be retained as long as there is a legal basis allowing such processing and, when the basis is consent, as long as said consent is not withdrawn.

The withdrawal of consent will not affect the lawfulness of processing carried out previously.

Once the corresponding periods have ended, the data will be deleted or, where appropriate, blocked during the legally established periods.

19. DATA SUBJECT RIGHTS

You may exercise the following rights, when applicable:

Right of access.
Right of rectification.
Right of erasure.
Right to restriction of processing.
Right to object.
Right to data portability.
Right to withdraw consent.
Right not to be subject to certain decisions based solely on automated processing, where applicable.

The exercise of these rights will generally be free of charge.

20. EXERCISE OF RIGHTS

You may exercise your rights by sending a request to:

[email protected]

You may also direct your request to the registered office address indicated in this Policy.

The request must allow identification of the requester and specify the right to be exercised.

When necessary to ensure data security, we may request additional information to verify the identity of the requester.

UNIKA LIVING will respond to requests within the time limits established by applicable regulations.

Generally, the response period will be one month, without prejudice to possible extensions provided by law.

21. WITHDRAWAL OF CONSENT

When processing is based on consent, you may withdraw said consent at any time.

The withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal.

The withdrawal must be possible to be carried out in a simple manner.

In the case of commercial communications, you may unsubscribe using the link included in the communications themselves or by contacting UNIKA LIVING.

In relation to cookies and similar technologies, you may modify your preferences using the mechanism enabled on the website.

22. PROFILING

Certain CRM, marketing, analytics, or advertising services may allow for user segmentation based on their interactions with our services.

When profiling requires consent, it will only be carried out once the corresponding legal basis has been obtained.

UNIKA LIVING does not intend to adopt decisions that produce legal effects or similarly significant effects on users based solely on automated processing, unless there is a legal basis and the safeguards established by applicable regulations are met.

23. MINORS

UNIKA LIVING's B2C services are not specifically directed at minors.

UNIKA LIVING does not deliberately request personal data from minors when it is not necessary for the provision of its services.

When it is legally necessary to provide a specific service to a minor, the safeguards established by data protection regulations and other applicable legislation will be applied.

24. DATA SECURITY

UNIKA LIVING adopts appropriate technical and organizational measures to protect personal data against:

Loss.
Destruction.
Alteration.
Unauthorized access.
Improper disclosure.
Unauthorized processing.

Security measures will be reviewed and updated taking into account the nature of the processing carried out and the associated risks.

25. COOKIES AND SIMILAR TECHNOLOGIES

The UNIKA LIVING website uses cookies and similar technologies.

Some are necessary to ensure the operation of the online store and the provision of the requested services.

Others may be used for purposes such as:

Analytics.
Measurement.
Advertising.
Marketing.
Improving user experience.

Technologies that require consent will be used in accordance with the preferences selected by the user.

You can consult detailed information about the cookies used, their purposes, providers, duration, and consent management in our:

COOKIES POLICY

26. CHANGES TO THE PRIVACY POLICY

UNIKA LIVING may modify this Privacy Policy when necessary to adapt it to:

Legislative or regulatory changes.
Changes in our services.
New features.
Changes in our providers.
Modifications to personal data processing.

The current version will always be available on the website.

When changes are relevant and applicable law requires it, we will take the necessary measures to inform users.

27. COMPLAINTS TO THE SUPERVISORY AUTHORITY

If you consider that the processing of your personal data does not comply with applicable regulations, you may first contact UNIKA LIVING to try to resolve the issue.

Likewise, you may file a complaint with the Spanish Data Protection Agency (AEPD), especially when you consider that your rights have not been properly addressed.

28. CONTACT

For any matter related to this Privacy Policy or the processing of your personal data, you can contact: