Privacy Policy

Last update: 08 / 13 / 2026

1. INTRODUCTION

At UNIKA LIVING we are committed to protecting the privacy and personal data of the people with whom we maintain a relationship or who interact with our communication channels, establishments, services, and digital platforms.

This General Privacy Policy establishes the common framework applicable to the processing of personal data carried out by UNIKA LIVING, regardless of the channel through which the interaction occurs.

This policy is complemented, where applicable, by specific information for each of our channels:

When a person interacts with UNIKA LIVING through one of these channels, they will receive, in addition to this general information, the specific information corresponding to the processing of their data.

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation ("GDPR"), Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights ("LOPDGDD"), Law 34/2002, of July 11, on Information Society Services and Electronic Commerce ("LSSI-CE"), where applicable, and other applicable regulations.

2. DATA CONTROLLER

The data controller responsible for the personal data is:

MASTER SOFA HOME, S.L.
Tax ID (CIF): B06981492
Address: Calle Segadores 54, 13170 Miguelturra, Ciudad Real, Spain
Telephone: 926 240 646
Email: [email protected]
Website: www.unikaliving.com

Hereinafter, UNIKA LIVING or the Controller.

If UNIKA LIVING appoints a Data Protection Officer (DPO) when legally required or appropriate, their contact details will be indicated in this policy and in the corresponding information channels.

3. TO WHOM DOES THIS POLICY APPLY?

This General Privacy Policy may apply to individuals who interact with UNIKA LIVING in different contexts, including:

Visitors to our websites.
Users of our digital channels.
Private customers.
Registered users.
People who make inquiries or requests for information.
Subscribers to commercial communications.
Professionals, architects, interior designers, and studios.
Representatives and contact persons of companies.
Professionals who are customers or potential customers of UNIKA LIVING.
People visiting our stores, showrooms, or physical spaces.
People requesting an appointment, quote, catalog, samples, or other information.
People who contact UNIKA LIVING through any enabled channel.

The specific information applicable will depend on the relationship or interaction you have with us.

4. PRINCIPLES WE APPLY WHEN PROCESSING PERSONAL DATA

UNIKA LIVING will process personal data in accordance with the principles established by data protection regulations.

In particular:

Lawfulness, fairness, and transparency

Data will be processed lawfully, fairly, and transparently in relation to the data subject.

Purpose limitation

Data will be collected for specified, explicit, and legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.

Data minimization

We will only request data that is adequate, relevant, and necessary for the corresponding purposes.

Accuracy

We will strive to ensure that the data is accurate and, where necessary, kept up to date.

Storage limitation

Data will be kept for as long as necessary for the purposes for which it was collected and for the legally required periods where applicable.

Integrity and confidentiality

We will implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data.

Accountability

UNIKA LIVING will adopt the necessary measures to be able to demonstrate compliance with applicable data protection regulations.

5. WHICH CATEGORIES OF DATA MAY WE PROCESS?

Depending on the channel and the relationship maintained with UNIKA LIVING, we may process different categories of personal data.

These may include:

Identification data

Name and surname.
Identification document when necessary.
Signature.

Contact data

Postal address.
Email.
Telephone number.

Professional data

In the case of professionals and individuals acting on behalf of companies, we may process:

Company or studio.
Position or role.
Profession.
Professional contact information.
Information related to professional projects.
Information necessary to manage the professional relationship.

Contractual and commercial data

We may process information related to:

Contracted products and services.
Orders.
Quotes.
Purchase history.
Requests.
Incidents.
Returns.
Warranties.
Information necessary to manage commercial and professional relationships.

Economic and billing data

When necessary to manage a contractual relationship or fulfill legal obligations, we may process data related to payments, billing, and commercial operations.

Navigation and device data

When you interact with our digital channels, we may process certain technical and navigation data, in accordance with the configuration of cookies and similar technologies and with the information provided in our Cookies Policy.

Data derived from communications

We may process the information you provide us when you contact us via email, phone, forms, social networks, messaging, or other enabled channels.

We will not request special categories of personal data unless there is a legal basis that allows its processing and it is necessary for a specific purpose.

6. WHERE DO WE OBTAIN THE DATA FROM?

Generally, the personal data we process is provided directly by the data subject.

We may also obtain data from other sources when there is a legal basis that allows it, for example:

From the company or entity for which a contact person works.
From other members of an organization when necessary to manage a professional relationship.
From suppliers involved in the provision of certain services.
From publicly accessible sources, when legitimate and necessary.
From platforms or services used by the user to interact with UNIKA LIVING.
From other UNIKA LIVING channels when necessary to maintain a business relationship or attend to a request.

When the data has not been obtained directly from the data subject, the information required by applicable regulations will be provided, including, where appropriate, the origin or source of the data.

7. GENERAL PURPOSES OF PROCESSING

The specific purposes will depend on the channel through which you interact with UNIKA LIVING.

In general, we may process personal data to:

Manage commercial and professional relationships.
Handle requests and inquiries.
Manage contracts and orders.
Manage quotes and requests for information.
Provide services and handle incidents.
Manage user accounts.
Manage appointments and visits where applicable.
Manage requests for catalogs, samples, and materials.
Manage payments, billing, and accounting obligations.
Manage warranties, returns, and after-sales service.
Maintain and administer our digital channels.
Ensure the security of our systems, facilities, and services.
Prevent and detect fraudulent operations or improper use.
Comply with legal obligations.
Manage our own commercial communications when there is a valid legal basis.
Manage preferences and requests related to commercial communications.
Manage certain communications related to the relationship maintained with users, customers, and professionals when there is a legal basis that allows it.
Improve our products, services, channels, and user experience.
Manage the exercise of rights in data protection matters.
Address requests from authorities, public bodies, judges, and courts.

The specific purposes, legal bases, recipients, and retention periods will be detailed in the information corresponding to each channel.

8. COMMERCIAL COMMUNICATIONS

UNIKA LIVING may send its own commercial communications directed to users, customers, and professionals, provided that there is a legal basis allowing such processing and in accordance with applicable regulations.

Commercial communications may be carried out, among other means, through:

Email.
Equivalent electronic communications.
Other means of communication that may be legally used.

Communications may be related to products, services, collections, news, promotions, offers, campaigns, content, events, and other commercial activities of UNIKA LIVING.

They may also include, when there is a legal basis that allows it, certain communications related to the relationship maintained with UNIKA LIVING, including reminders, news, or information related to products or services in which the person has shown interest.

8.1. Commercial communications through consent

When applicable regulations require prior consent, UNIKA LIVING will request such consent before sending commercial communications.

Consent shall be specific to this purpose when necessary and shall not be understood as granted by the mere fact of accepting this General Privacy Policy, making a purchase, requesting information, or using our services.

Consent may be withdrawn at any time and free of charge.

The withdrawal of consent will not affect the lawfulness of processing carried out previously.

8.2. Commercial communications to customers

When there is a prior contractual relationship with a customer, UNIKA LIVING may carry out certain commercial communications regarding its own products or services similar to those that were the subject of the contractual relationship when permitted by applicable regulations.

In these cases, UNIKA LIVING will guarantee the customer's right to object to the processing of their data for direct marketing purposes through a simple and free procedure.

The specific conditions applicable to B2C channel customers will be developed in the specific information for said channel.

8.3. Commercial communications aimed at professionals

UNIKA LIVING may carry out commercial communications aimed at professionals when there is a legal basis that allows it and in accordance with applicable regulations.

Specific information regarding commercial communications aimed at professionals, including the applicable legal basis in each case and the mechanisms for objection or opting out, will be provided in the documentation corresponding to the B2B channel.

8.4. Communications related to purchase processes or requests

In certain channels, UNIKA LIVING may send communications related to a request, purchase process, quote, order, or other interaction initiated by the user, customer, or professional.

When such communications are commercial in nature, the conditions and requirements established by applicable regulations will apply.

In particular, initiating an interaction with UNIKA LIVING does not automatically imply a subscription to general commercial communications.

8.5. Management of preferences and opt-outs

UNIKA LIVING may process the data necessary to manage:

Subscriptions.
Communication preferences.
Opt-out requests.
Objections to direct marketing.
Withdrawal of consent.
Management of exclusion lists when necessary to avoid sending unwanted communications.

Commercial communications will include, when applicable, a simple and free mechanism to stop receiving them.

Opting out of commercial communications will not prevent the sending of communications necessary to manage an existing contractual relationship, such as information related to orders, purchases, incidents, warranties, returns, or contracted services.

Possible legal bases: consent, performance of the contractual relationship, or legitimate interest, depending on the specific nature of the communication and provided it is legally applicable.

9. LEGAL BASES FOR PROCESSING

UNIKA LIVING will process personal data only when there is a legal basis that allows it.

Depending on the processing, we may use the following:

9.1. Performance of a contract

When processing is necessary to formalize, execute, or manage a contractual relationship.

For example, to manage a purchase, order, accepted quote, user account, or professional relationship.

9.2. Application of pre-contractual measures

When processing is necessary to respond to a request made by the interested party before formalizing a contract.

For example, certain requests for information, quotes, samples, or services.

9.3. Compliance with legal obligations

When processing is necessary to comply with an obligation established by applicable legislation.

9.4. Consent

When the processing requires the consent of the interested party.

Consent will be requested separately when necessary and may be withdrawn at any time.

The withdrawal of consent will not affect the lawfulness of processing carried out previously.

9.5. Legitimate interest

When UNIKA LIVING has a legitimate interest in carrying out processing, provided that such interest is compatible with applicable regulations and the rights and freedoms of the interested party do not prevail.

When applicable, the specific information for the processing will explain the legitimate interest on which it is based.

In particular, legitimate interest may be considered for certain processing related to the management of existing relationships, security, fraud prevention, defense of rights, or direct marketing when applicable regulations allow for such a legal basis.

10. DATA RECIPIENTS

Personal data may be communicated to or be accessible by third parties when necessary to fulfill the corresponding purposes and there is a legal basis that allows it.

Depending on the processing, the following may be involved:

Technology providers.
Hosting and maintenance providers.
E-commerce service providers.
Payment entities and service providers.
Transport and logistics companies.
Customer service providers.
Communication and marketing service providers.
Professional service providers.
Legal, tax, accounting, or other professional advisors.
Companies providing security or fraud prevention services.
Public Administrations.
Judges and courts.
Security forces and agencies or other authorities when there is a legal obligation.

When a third party processes personal data on behalf of UNIKA LIVING, the corresponding contractual relationship will be formalized, and the guarantees provided by applicable regulations will be required.

The specific information for each channel may identify additional categories of recipients when necessary.

11. INTERNATIONAL TRANSFERS

Certain technology or service providers used by UNIKA LIVING could be established outside the European Economic Area or use infrastructure located in third countries.

When processing involves an international data transfer, UNIKA LIVING will ensure it is carried out in accordance with the requirements established in the GDPR.

The following may be used, as appropriate:

Adequacy decisions adopted by the European Commission.
Standard contractual clauses approved by the European Commission.
Binding corporate rules.
Other appropriate guarantees recognized by the GDPR.
Legally provided exceptions for specific situations.

When necessary, the specific information for each processing activity will indicate the provider, country of destination, and the applicable transfer mechanism.

It will not be understood that an international transfer exists simply because a provider is an international company; it will be necessary to analyze the processing and the effective access to the data.

12. RETENTION PERIODS

UNIKA LIVING will retain personal data for the time necessary to fulfill the purpose for which it was collected.

Once the relationship has ended or the purpose has been fulfilled, the data may be kept duly blocked for the periods necessary to:

Comply with legal obligations.
Address potential liabilities.
Formulate, exercise, or defend claims.
Comply with authority requirements.

Data used for commercial communications will be retained as long as there is a legal basis that allows such processing.

When the legal basis is consent, data used for this purpose will be retained as long as such consent is not withdrawn, without prejudice to the retention of certain evidence necessary to prove the existence, management, or withdrawal of consent.

When a person objects to or opts out of commercial communications, UNIKA LIVING may retain the minimum data necessary to manage such objection and avoid future commercial mailings when necessary.

Specific retention periods will be determined based on each processing activity and will be indicated, when applicable, in the specific channel information.

We will not retain personal data for periods longer than necessary for the corresponding purposes unless there is a legal obligation or authorization that justifies its retention.

13. SECURITY AND CONFIDENTIALITY

UNIKA LIVING applies appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

These measures will be determined taking into account, among other factors:

The nature of the data.
The scope and context of the processing.
The risks to the interested parties.
The state of technology.
Implementation costs.
The specific circumstances of each processing.

Access to personal data will be limited to persons who need to access it to perform their duties, in accordance with their responsibilities.

Persons involved in data processing will be subject to the corresponding duty of confidentiality.

14. COOKIES AND SIMILAR TECHNOLOGIES

UNIKA LIVING's digital channels may use cookies and similar technologies.

When these technologies involve the processing of personal data, such processing will be carried out in accordance with applicable regulations and the preferences selected by the user when it is necessary to obtain their consent.

Specific information on:

Cookies used.
Purposes.
Providers.
Duration.
Categories.
Legal basis.
Configuration and rejection.
Withdrawal or modification of consent.

can be found in our Cookies Policy.

[LINK TO COOKIES POLICY]

The Cookies Policy constitutes a separate document from this General Privacy Policy.

15. AUTOMATED DECISION-MAKING AND PROFILING

UNIKA LIVING may use technological tools that allow for the analysis of certain data to improve services, personalize content, or perform certain segmentation actions, provided there is a legal basis that allows it.

These functionalities may be used, where appropriate, to organize services, content, or communications in accordance with the characteristics or interactions of the users, customers, or professionals.

When there is a decision based exclusively on automated processing that produces legal effects or significantly affects the interested party in a similar way, information will be provided and the guarantees provided for in the GDPR will be applied.

The specific profiling, segmentation, or automation processing used in each channel will be described, when necessary, in the corresponding specific information.

16. RIGHTS OF INTERESTED PARTIES

You may exercise the following rights:

Right of access

You may request confirmation as to whether UNIKA LIVING processes your personal data and, if so, access it and obtain the legally provided information.

Right of rectification

You may request the correction of inaccurate or incomplete personal data.

Right to erasure (right to be forgotten)

You may request the deletion of your data when the legally established requirements are met.

Right of objection

You may object to certain processing, especially when based on legitimate interests.

You may also object at any time to the processing of your data for direct marketing purposes.

Right to restriction of processing

You may request that we temporarily restrict processing in the cases established by regulations.

Right to portability

Where applicable, you may request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or request its transmission to another controller when legally appropriate.

Right to withdraw consent

When processing is based on consent, you may withdraw it at any time.

Right not to be subject to certain automated decisions

You may request the legally provided guarantees when applicable.

The information provided regarding these rights shall be in accordance with the conditions and limits established in the GDPR and applicable Spanish regulations.

17. HOW CAN YOU EXERCISE YOUR RIGHTS?

You may exercise your rights free of charge by sending a request to:

[email protected]

or in writing to:

MASTER SOFA HOME, S.L.
Calle Segadores 54
13170 Miguelturra
Ciudad Real
Spain

The request must indicate, at a minimum, the right you wish to exercise and the information necessary to identify the request.

When necessary to verify your identity, we may request additional information.

In general, UNIKA LIVING will respond to requests within one month of their receipt, unless an extension is applicable according to the regulations.

18. RIGHT TO LODGE A COMPLAINT WITH THE AEPD

If you consider that the processing of your personal data violates applicable regulations, you may first contact UNIKA LIVING so that we can analyze and resolve the situation.

You may also file a complaint with the:

Spanish Data Protection Agency (AEPD)

19. THIRD-PARTY DATA

If you provide UNIKA LIVING with personal data of third parties, you must ensure that you have a legitimate basis for doing so and, when required, that you have previously informed them about the processing of their data.

This may be applicable, among other cases, when you provide data of:

Contact persons.
Representatives.
Coworkers.
Clients.
Order recipients.
Collaborators.
Professionals related to a project.

20. MINORS

UNIKA LIVING's services are not specifically aimed at minors.

When processing requires consent and regulations establish specific requirements regarding minors, UNIKA LIVING will apply the corresponding guarantees.

21. RELATIONSHIP BETWEEN THIS POLICY AND SPECIFIC POLICIES

This General Policy constitutes UNIKA LIVING's common data protection framework.

Depending on the channel used, the corresponding specific information will also apply.

Users and Clients Channel

For users and clients who interact with UNIKA LIVING as consumers, including browsing, user accounts, purchases, orders, customer service, and other B2C interactions:

Professionals Channel

For professionals, architects, interior designers, studios, companies, distributors, and other professional relationships:

Cookies

For cookies and similar technologies:

Cookies Policy

When a person interacts with multiple channels, the different corresponding layers of information may apply simultaneously.

22. UPDATING THIS POLICY

UNIKA LIVING may update this General Privacy Policy when necessary to adapt it to regulatory, judicial, technological, organizational, or service-related changes.

When changes are significant and legally required, reasonable measures will be taken to inform you of them.

The current version will be the one published on this page.

Last update: 08/13/2026

BASIC DATA PROTECTION INFORMATION

Controller: MASTER SOFA HOME, S.L. — Tax ID B06981492.

Purposes: management of relationships with users, clients, professionals, and other persons who interact with UNIKA LIVING; management of requests, contracts, services, and communications; compliance with legal obligations; security and fraud prevention; our own commercial communications when a legal basis permits; and other specific purposes described in the information corresponding to each channel.

Legitimation: contractual execution or implementation of pre-contractual measures, compliance with legal obligations, consent, and legitimate interest, depending on the processing.

Recipients: providers and collaborators necessary to provide services, comply with legal obligations, and manage relationships with users, clients, and professionals, as well as public authorities and bodies when applicable.

International transfers: may occur when certain international providers or services are involved, applying the guarantees provided by the GDPR.

Rights: access, rectification, erasure, objection, limitation, portability, and withdrawal of consent where applicable.

Exercise of rights: [email protected].

Additional information: consult this General Policy and the specific information corresponding to the channel through which you interact with UNIKA LIVING.

Cart