Terms and conditions

1. Company identification and contact

This document regulates the use of the website unikaliving.com and, when applicable, the terms and conditions for purchase, shipping, warranty, and returns of UNIKA Living / Unika Living (hereinafter, "UNIKA").

Owner / Seller: MASTER SOFA HOME S.L. (if another company name applies, substitute it here)
CIF: B13628094
Registered office: Calle Segadores 54, 13170 Miguelturra, Ciudad Real, Spain (if another address applies, substitute it here)
Phone: 926 240 646
General email: [email protected]
Incidents and after-sales: [email protected]
Domain: unikaliving.com

2. Purpose and acceptance

These terms and conditions regulate:

The use of the website and access to its content.
The submission of forms to request information about products and services.
Where applicable, the purchase process, payment, shipping, returns, refunds, and warranties.

By browsing the website, registering, submitting a form, and/or placing an order, you confirm that you have read and accept these terms.

3. Products and services

UNIKA offers furniture and home products, including, among others: sofas, beds, chairs, tables, armchairs, sideboards, shelves, and lighting.

Sales and distribution: UNIKA may operate with national and international sales. In certain cases, distribution may be carried out by commercial agents in different areas.
Customization and bespoke projects: some items can be manufactured on demand or customized (measurements, fabrics, finishes, compositions). To request information, the user must contact through the channels enabled on the website.

4. Orders, confirmation, and modifications

Once the order has been placed, the customer must review the confirmation (model, measurements, finishes, fabric/color, address, and contact details).

Modifications:

Changes may be requested free of charge as long as the order has not entered production or been shipped.
Any modification may involve recalculating deadlines and/or prices (e.g., changes in fabric, measurements, finish, or composition).
If the order is in production or has been shipped, UNIKA may reject the modification or propose an alternative.

5. Prices, taxes, and payment method

Prices are expressed in EUR and include or indicate applicable taxes as appropriate (VAT or others).
Available payment methods are shown during the checkout or purchase process.
Promotions, coupons, or discounts will be applied according to the conditions in force at the time of purchase.

6. Deadlines, shipping, and delivery

Manufacturing and delivery times are estimated and may vary due to logistical or production reasons (volume, suppliers, campaigns, holidays, etc.).

Delivery:

The customer must ensure adequate access (doors, elevator, stairs) for delivery.
If access prevents delivery or requires special means, additional costs (if any) may be borne by the customer.

Reattempts / second delivery:
If delivery is not possible due to absence or lack of coordination, reattempt/storage costs may apply depending on the logistics agency.

Data transfer to logistics: to manage delivery, UNIKA may provide the logistics agency with strictly necessary data (name, address, phone/email for coordination).

7. Receipt of goods and transit damage

Upon delivery, the customer must perform a visual inspection of the product and packaging:

If there is visible damage, it is recommended to clearly note the damage on the delivery note (e.g., "broken packaging / side dent") or refuse delivery.
Signing without observations may hinder subsequent claims for aesthetic damage.

Hidden damage: if you detect damage after unpacking, notify [email protected] within a maximum of 48 hours from delivery, attaching photos of the damage, the complete product, and the packaging/shipping labels.

8. UNIKA Warranties

UNIKA backs its products with the following warranties for manufacturing defects:

Sofas: 10 years warranty covering manufacturing defects in structure and webbing/suspension.
Rest of collection (tables, chairs, sideboards, shelves, lighting, etc.): 3 years warranty for manufacturing defects.

What the warranty covers:

Manufacturing defects and materials attributable to UNIKA.
Structural failures in the indicated elements.

What the warranty does NOT cover (common exclusions):

Normal wear and tear (pilling, minor color variations, natural creasing of upholstery, cushion settlement, pressure marks, etc.).
Damage due to misuse, impacts, humidity, heat, prolonged direct sun exposure, improper cleaning, chemical products, pets, or incorrect installation/handling.
Modifications or repairs carried out by unauthorized third parties.
Color differences due to screen calibration, lighting, or manufacturing batches (within reasonable material tolerances).
Commercial/professional use (see section 9), unless specifically agreed in writing.

How to manage an incident:
Write to [email protected] attaching:

Order number
Brief description
Photographs/videos showing the defect (and packaging, if applicable)

UNIKA will assess the incident and, if appropriate, may opt for repair, replacement of a part/component, replenishment, or an equivalent solution.

9. Domestic vs. professional use

Products are designed and certified for private/domestic use. The conditions associated with consumers and certain coverages (including the indicated warranty) may not apply if the furniture is intended for commercial or professional use (hospitality, offices, public spaces, rental, etc.), unless specifically agreed in writing.

10. Right of withdrawal, returns, and refunds

Withdrawal (online purchases): the customer has 14 calendar days from receipt to withdraw from the purchase, in accordance with applicable regulations, except for exceptions.

Important exception (bespoke / customized): items manufactured on demand and/or customized (measurements, fabrics, finishes, compositions) may be excluded from the right of withdrawal when they have been configured at the customer's request.

If the product is returnable:

It must be returned in perfect condition, unused, with original packaging and protections.
If the product shows damage, use, or lack of packaging, UNIKA may deduct the corresponding depreciation from the refund.
Shipping costs are borne by the customer, except for manufacturing defects or errors attributable to UNIKA.

Refunds:

Once the merchandise is received and reviewed, the refund will be processed using the same payment method.
UNIKA will process approved refunds on its internal credit schedule, on the 10th and 25th of each month.

11. Natural variations and tolerances

Due to the nature of materials such as wood, stone, microcement, fabrics, and leathers, there may be variations in grain, tone, and texture, small differences between batches, and reasonable tolerances in measurements and finishes. These characteristics are considered inherent to the material and do not constitute a defect.

12. Maintenance and cleaning

The customer agrees to follow UNIKA's recommended care and cleaning instructions. Improper use or maintenance may affect the product's condition and/or invalidate applicable coverage.

13. Use of the website and contact form

The user can contact UNIKA through the website's forms to request information.

Data collection: when completing the form, the user may provide data such as name, locality, email, and a descriptive text about their request.
Purpose: the data will be used to manage the request and contact the user to provide the requested information.
Consent: when the form includes an acceptance checkbox, checking it will be mandatory to send it, confirming acceptance of the applicable policies.

14. Data Protection

Personal data will be processed in accordance with UNIKA's Privacy Policy and current regulations in Spain and the European Union.

The user may request access, rectification, erasure, or other rights by contacting [email protected].
Data will not be transferred to third parties unless necessary for the provision of the service (logistics, transport, payment, or other necessary providers).

15. Limitation of liability

UNIKA is not responsible for possible technical errors or interruptions of the website service.
The images, descriptions, and specifications shown on the website are indicative and may vary. For detailed information or confirmation of features, the user must contact UNIKA.

16. Changes to the terms

UNIKA reserves the right to update or modify these terms and conditions. Changes will be published in this section and will be applicable from their publication date.

17. Applicable law and dispute resolution

These conditions are governed by the applicable legislation in Spain. In case of dispute, the parties will try an amicable solution and, if not possible, will submit to the competent courts and tribunals according to current regulations.